POLICIES

STORE POLICY

ALL SALE ITEMS ARE CONSIDERED FINAL SALE.

NO SALE ITEMS CAN BE RETURNED OR EXCHANGED FOR ANY REASON.

EXCHANGES ARE PRIMARILY ACCEPTED FOR DEFECTIVE/DAMAGED ITEM OR SHIPPING ERROR. SHIPPIGN ERROR IS DEFINED ARE SHIPPING OUT THE WRONG PRODUCT OR WRONG QUANTITY. 

IF YOUR WOULD LIKE TO EXCHANGE FOR COLOR OR BRAND TYPE, THE REFUND POLICY BELOW APPLIES AS FAR AS STANDARD OF THE PRODUCT AT THE POINT OF RETURN. IF THIS HAPPENS TO BE THE CASE, PLEASE EMAIL: UBEAUTYTALLADEGA@GMAIL.COM

PLEASE SEND EXCHANGE ITEMS TO :

714 E BATTLE ST. TALLADEGA, AL 35160

RETURN POLICY

U&I BEAUTY IS PLEASED TO OFFER THE HIGHEST STANDARD OF CUSTOMER SERVICE. WE WILL GLADLY ACCEPT RETURNS FOR PRODUCTS WITHIN 14 DAYS FROM DELIVERY DATE IN UNUSED, UNOPENED, ORIGINAL PACKAGING. 

IF YOU LIVE OUTSIDE OF THE CONTINENTAL UNITED STATES SHIPPING ZONE, RETURNS ARE THEN AND ONLY THEN EXTENDED TO A 30-DAY PERIOD. 

GENERAL POLICY:

OUR RETURN POLICY ONLY EXTENDS TO UP TO 30 DAYS FROM THE ORIGINAL PURCHASE DATE. IF YOUR RETURN IS AT 31 DAYS OR PAST, WE UNFORTUNATELY CAN NO LONGER ACCEPT YOUR PRODUCT. 

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED, UNOPENED, AND IN ORIGINAL PACKAGING. WE STRONGLY SUGGEST TAKING PHOTOS OF YOUR ITEMS UPON DELIVERY IF THE ITEM OR BOX WAS RECEIVED DAMAGED OR OPENED. TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT, PROOF OF PURCHASE AND INVOICE WITH PRODUCTS FROM ORDER DISPLAYED.

ITEMS CONSIDERED TO BE ACCEPTABLE RETURNS:

- SHIPPED ITEMS RECEIVED THAT ARE NOT THE COLOR BASED ON PRODUCED INVOICE

- SHIPPED ITEMS RECEIVED THAT ARE THE WRONG QUANTITY BASED ON PRODUCED INVOICE

- SHIPPED ITEMS RECEIVED THAT ARE THE WRONG LENGTH BASED ON PRODUCED INVOICE

- ITEMS THAT ARE UNOPENED, UNUSED IN ORIGINAL PACKAGING 

NON-ACCEPTABLE RETURNS INCLUDE:

- OPENED PACKAGING/PRODUCT

- USED PRODUCT

- TAMPERED PACKAGING/PRODUCT

HOW TO RETURN YOUR PRODUCT:

IN THE EVENT THAT YOU WOULD LIKE TO RETURN A PRODUCT, PLEASE CONTACT US AT UBEAUTYTALLADEGA@GMAIL.COM 

PLEASE MAKE SURE THAT U&I BEAUTY IS NOT CONSIDERED SPAM SO THAT YOU RECEIVE NOTIFICATION IN A TIMELY MANNER.

SHIPPING A RETURN:

THE COST OF RETURN SHIPPING WILL EITHER BE PROCESSED IN A SEPARATE INVOICE OR BASED ON THE RETURN ISSUE MAY BE DEDUCTED FROM YOUR REFUND AMOUNT IF YOU CHOOSE TO USE UPS. WE CAN NOW ISSUE RETURN LABELS THROUGH EMAIL. PLEASE MAKE SURE THAT U&I BEAUTY IS NOT CONSIDERED SPAM SO THAT YOU RECEIVE NOTIFICATION IN A TIMELY MANNER. YOU MAY USE OTHER COMPANIES TO SHIP YOUR RETURN BUT YOU MUST  SUPPLY UBEAUTYTALLADEGA@GMAIL.COM WITH APPROPRIATE TRACKING INFORMATION AND COMPANY NAME. 

WITH RETURNS THAT ARE BASED ON SHIPPING ERROR (DEFINED BELOW) U&I BEAUTY WILL ABSORD THE SHIPPING FEE AND RETURNS WILL BE SHIPPED BY UPS ONLY.

PROCESSING REFUNDS:

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, AN EMAIL WILL BE SENT TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM AND VERIFY RETURN SHIPPING INFORMATION. BASED ON THE RETURN ISSUE YOU WILL ALSO BE NOTIFIED OF THE APPROVAL OR REJECTION OF YOUR REFUND. YOU MAY INCUR A 20-50% RESTOCKING FEE ON ANY RETURNS BASED ON PRODUCT CONDITIONS. ALL RETURNS AND EXCHANGES CAN BE REJECTED IF INSPECTION HAS SHOWN SIGNS OF DAMAGES/USE THAT WERE NOT COMMUNICATED OR CREATED BY SHIPPING AND HANDLING. RETURNS CANNOT BE MADE TO ANY OTHER PAYMENT BESIDES THE ORIGINAL FORM. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO THE ORIGINAL METHOD OF PAYMENT WITHIN 3-5 BUSINESS DAYS. IF THE LENGTH OF YOUR RETURN IS EXTENDED PAST 3-5 BUSINESS DAY PERIOD, PLEASE CONTACT YOUR FINANCIAL INSTITUTION FIRST BEFORE NOTIFYING US.

LATE OR MISSING REFUNDS:

IF YOUR ACCEPTED AND PROCESSED RETURN HAS NOT BEEN RECEIVED AFTER THE 3-5 BUSINESS DAY PERIOD, PLEASE CONTACT YOUR FINANCIAL INSTITUTION FIRST. BUSINESS DAYS DO NOT INCLUDE SATURDAY AND SUNDAY. AFTER CONTACTING YOUR FINANCIAL INSTITUTION TO ACQUIRE THE STATUS OF YOU REFUND, PLEASE FEEL FREE TO CONTACT US BECAUSE IT MAY BE A DIFFERENT ISSUE. CONTACT US AT: UBEAUTYTALLADEGA@GMAIL.COM WITH ORDER # AND REFUND IN SUBJECT LINE SO IT MAY BE DIRECTED TO THE CORRECT PERSONNEL. THIS IS IMPORTANT AS YOUR REFUND ISSUE MAY BE LOST IN OUR CORPORATE EMAIL OTHERWISE.

*LAST UPDATED 1/1/2021